Water and Effluent Treatment Magazine
Issue link: https://read.utilityweek.co.uk/i/283328
Two symbols, three letters: pumps, valves and KSB are all closely connected – thematically and visually. Wherever there are fluids to be transported, controlled or shut off, customers globally benefit from our expertise. And you too, can trust our products. The KSB brand stands for competent advice, excellent quality and top reliability. It also guarantees service you can count on worldwide. www.ourtechnology.yoursuccess.ksb.com KSB Limited • 2 Cotton Way • Loughborough • Leicestershire • LE11 5TF • 01509 231872 • www.ksb.co.uk Pumps Valves Service One goal On the mark for your success Pumps • Valves • Service Our technology. Your success. MARCH 2014 WET NEWS 17 TECHKNOW • Improves operational efficiency • Provides tighter fiscal control • Extends the asset lifecycle through better asset management information • Reduces operational costs • Supports government, federal, and local funding initiatives to increase funding revenues MOANS & GROANS • Fixed penalty notices mean companies can be fined up to £120 for each breach • Street works data had been stored in different systems, making it diffficult to extract • Day-to-day noticing needed improving seeing the benefit of the GIS web page, which is keeping customers better informed of our works going on in their area." THE VERDICT Bristol Water is achieving greater visibility as a result of the Exor Information Manager's executive dashboard. The system also helps Bristol Water to provide more than 50 required monthly reports to the NJUG. It also providing the company with full visibility of the current state of its infrastructure. and, ultimately, improved performance. "What we are trying to do for street works is self-regula- tion. We need to regulate our- selves with street works and this reporting facility is allow- ing us to look at our perfor- mance and improve the way we do things," says Bennett. In 2011 Bristol Water added further improvements to the solution, including the intro- duction of a customer facing web-based GIS solution for viewing street works noticing throughout the Bristol Water operating area. This would allow Bristol Water's customer service team to provide better information to customers, direct enquiries to the correct business unit, and provide full visibility for the general public via Bristol's web page. Bennett notes: "The site went live in 2011 and we soon recorded an increase in cus- tomer viewing of the site. As well as complying with regula- tory demands, Bristol Water is ONSITE TRAFFIC MANAGEMENT The Exor solution has pro- vided Bristol Water with numerous benefits including targeted street works training, greater visibility of perfor- mance and a reduction in fixed penalty notices and section 74 fines. With improved reporting and an "executive dashboard" Bris- tol Water also has greater visi- bility of performance of both their business and the effective- ness of their various contractors. Bennett explains: "The new reports available through Exor Information Manager enable us to share information far more effectively and highlight problems far more quickly, enabling us and our contrac- tors to act on potential issues before they become liabilities." Bristol Water has also improved relationships with local authorities, by providing them with reports and infor- mation that they are unable to obtain from their own in-house systems. Bennett concludes: "Right from the start, Bentley's Exor team has been highly support- ive and responsive to our needs. "They understand that the maintenance of our infrastruc- ture is not just a series of one- off events but a continual pro- cess involving numerous parties at Bristol Water, includ- ing several third-party contractors. "The solution they have provided reflects this, providing us not only with full visibility of the current state of our infrastructure but the tools to meet all our partner requirements as well as those set by government." n *NJUG is the trade association representing utilities and their contractors on street works issues. Web-based map showing street works noticing in Bristol Water's service area "What we are trying to do for street works is self-regulation. We need to regulator ourselves and this reporting facility is allowing us to look at our performance and improve the way we do things" Simon Bennett Noticing management showing potential fixed penalty notices and monthly notices SHARE YOUR OPINION... Give differing perspectives at yoursaywn@fav-house.com